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FAQs

How Long Does It Take for My Orders to Arrive?

If you have placed your order before 12pm during weekdays, we dispatch your package within 1 business day. The estimated delivery time spans from 2 days to 2 weeks depending on the shipping method you have opted for and your location.

What Payment Methods Do You Accept?

We accept electronic payments via bank transfer or PAY ID.

How Can I Track My Order?

We dispatch all packages via EXPRESS POST. Once your order preparation commences, a tracking number is issued. You will receive an update via email, including the tracking number, indicating a note has been added to your order. Use this number to track your package on the Australia Post website.

How Can I Contact Support?

Contact our support team on sydneyvapeshub@gmail.com or call 0450 390 264.

What Should I Do If My Order Isn't Moving and Shows It's Scanned by Australia Post?

If your order appears to be stationary after being scanned by Australia Post, please fill out this form for immediate assistance: Australia Post - Find a Missing Item. This will help expedite the delivery process.

How Does the Delivery Process Work?

1. Place Your Order: Select your desired products and proceed to checkout. Our extensive selection ensures you find precisely what you need.
2. Specify Delivery Requirement: During checkout, specify your preference for delivery via Uber package service in the comments or special instructions section for expedited delivery.
3. Payment and Delivery Calculation: Once your order and delivery preference are noted, our team will calculate the delivery cost from our location to yours, leveraging Uber’s reliable service for a transparent cost calculation upfront.
4. Expedited Delivery at Your Doorstep: After confirming delivery details and completing payment, your order will be dispatched promptly. We aim for delivery within the hour, although times may vary based on distance and Uber’s availability. Uber ensures a range of convenient and flexible delivery options. For any questions or assistance, our customer service team is here to help.

Do You Offer Pick Up Service or In-Store Shopping?

Unfortunately, we do not offer any pickup or in-store shopping.

I Have an Issue with Gunpod Meta 4000 and IGET Goat 5000. Why Is It the Case?

ATTENTION!!!

Gunpod Meta 4000: It has come to our attention that approximately 30% of the Gunnpod Meta 4000 units may exhibit leaking issues. This observation is based on recent quality checks and customer feedback.

IGET Goat 5000: We have identified that about 20% of these devices may be faulty, exhibiting issues such as flashing and not working, based on customer reports and internal testing.

Due to these concerns and a cessation of our direct relationship with the manufacturers, we have adjusted the pricing of these products accordingly. Please be advised that purchases of these specific products are at your own risk.